CSDT - Client Satisfaction Measurement (CSM)

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INSTRUCTIONS: Answer your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

Which of the following best describes your awareness of a CC?

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INSTRUCTIONS: Please answer that best corresponds to your answer.

I am satisfied with the service that I availed.

😁

N/A Not Applicable

I spent a reasonable amount of time for my transaction.

😁

N/A Not Applicable

The office followed the transaction's requirements and steps based on the information provided.

😁

N/A Not Applicable

The steps (including payment) I needed to do for my transaction were easy and simple.

😁

N/A Not Applicable

I easily found information about my transaction from the office or its website.

😁

N/A Not Applicable

I paid a reasonable amount of fees for my transaction.

😁

N/A Not Applicable

I feel the office was fair to everyone, or "walang palakasan", during my transaction.

😁

N/A Not Applicable

I was treated courteously by the staff, and (if asked for help) the staff was helpful.

😁

N/A Not Applicable

I got what I needed from the government offce, or (if denied) denial of request was sufficiently explained to me.

😁

N/A Not Applicable

Suggestions on how we can further improve our services (optional)

Email address (optional)

Welcome to

CSDT - Client Satisfaction Measurement (CSM)

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